Frequently Asked Questions
How does Eye Massager Work?
The Eye Massager uses gentle EMS micro-current combined with soothing heat and vibration to stimulate the muscles around the eyes. This helps improve circulation, relax tension, and support firmer, smoother-looking skin with regular use.
Will this help my dark circles?
Yes. Consistent use can help reduce the appearance of dark circles by boosting blood flow and lymphatic drainage around the eye area. Many customers notice brighter, more refreshed-looking eyes within 1–2 weeks of daily use.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within3 to 10 working daysdepending on your location within Australia.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do you track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do you contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@ibeautyaustralia.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.






